At CloudTrain, we strive to provide high-quality digital learning experiences and practical AI education.

As our products primarily consist of digital courses, live training sessions, recordings, downloadable resources, templates, and digital materials, the following policy applies.

Returns

CloudTrain products are digital products delivered electronically.

Because digital products cannot be physically returned, returns are not applicable for:

• Online courses
• Course recordings
• Downloadable resources
• Prompt libraries
• Templates
• Digital products
• Membership content

Refund Eligibility

Refund requests may be considered only under the following circumstances:

Live Cohort Programs

Refund requests may be approved if:

• The request is made before attending any live session.
• Access to recordings or downloadable resources has not been provided.
• Course access has not been activated.

Duplicate Payments

If a customer accidentally makes duplicate payments for the same product or course, CloudTrain will refund the excess payment after verification.

Course Cancellation by CloudTrain

If CloudTrain cancels a live program and no suitable alternative or rescheduled session is offered, participants may be eligible for a full refund.

Non-Refundable Items

Refunds will not be provided for:

• Recorded courses after access has been granted.
• Lifetime access products.
• Downloaded digital materials.
• Missed live sessions.
• Failure to attend scheduled sessions.
• Change of mind after purchase.
• Lack of technical knowledge or familiarity with the tools covered in the course.

Technical Issues

If you experience technical issues accessing purchased content, CloudTrain will provide reasonable support to resolve the issue.

Refunds will not be issued for technical issues that can be resolved through customer support.

Refund Request Procedure

To request a refund, please contact us with:

• Full Name
• Registered Email Address
• Payment Reference Number
• Reason for Refund Request

Contact:

CloudTrain
📧 cloudtrainin@gmail.com
📞 +91 9744107774

Refund Processing Time

Approved refunds are generally processed within:

5–10 business days

depending on the payment provider and banking institution.

Policy Updates

CloudTrain reserves the right to modify this Refund and Returns Policy at any time without prior notice.

Any updates will be published on this page.